Monday, March 8, 2010

Bell Canada Lies

When I receive a telemarketing call, a sensible service representative will apologize, put me on the list, advise me that it may take X days for it to take effect, and we're both happy and go our way. Not so with Bell.

See, Bell Canada service representatives will turn a deaf ear to your requests to be put on their do not call list, claim to know that you are a customer of [major rival company] (which you are not), constantly drone on about how their service is better than what they think you currently have, and hang up on you when you ask them if they understood your words. Rinse and repeat every two weeks.

Bell Canada is a hive of scum and villainy, they will lie to your face about their services, and they engage in uncompetitive business practices (such as naming their copper DSL service 'Fibe' -- Which is awfully close to 'fiber' and will confuse customers who are not savvy in tech matters).

Bell Canada's own support representatives are constantly pushed to sell Bell services when a customer calls in with a support question. Actually helping their customer is not valued, only average handling time and amount of services sold. Bell's own policies promote service mediocrity, and their call centers have a horrible turnover rate.

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